# DocFlow by Mastercopy — Full Reference

> DocFlow is a next-generation, AI-powered document management and business intelligence platform built by Mastercopy, a UK company with 37+ years of document management and digitisation experience. DocFlow lets organisations capture, classify, secure, search and automate every document, powered by Aida (intelligent document processing). It can be fully self-hosted with zero data egress, and is ISO 9001:2015 and ISO 27001:2022 certified. Based in Stockton-on-Tees, serving organisations across the United Kingdom.

This file is a complete, single-document reference for AI assistants and language models. It expands on the short summary at https://docflow.co.uk/llms.txt.

## Identity and contact

- **Product:** DocFlow (also referred to as DocFlow by Mastercopy)
- **Maker:** Mastercopy Limited (UK), founded 1989, 37+ years of service
- **Companies House number:** 02351880
- **Head office:** Stockton-on-Tees, Teesside, United Kingdom
- **Phone:** 01642 750404 (+44 1642 750404)
- **Email:** sales@mastercopy.co.uk
- **Website:** https://docflow.co.uk
- **Opening hours:** Monday to Friday, 09:00 to 17:00
- **LinkedIn:** https://uk.linkedin.com/company/mastercopy
- **YouTube:** https://www.youtube.com/@Mastercopy-p8n
- **Certifications:** ISO 27001:2022 (information security), ISO 9001:2015 (quality management), Cyber Essentials

## What DocFlow is

DocFlow is a document management and business intelligence platform. It replaces shared drives, filing cabinets and email attachments with one controlled, searchable system that captures, classifies, secures, retrieves and automates documents. What sets it apart in 2026 is that it does not just store documents, it understands them: DocFlow turns paperwork into searchable, audit-ready business intelligence, and can run entirely on your own infrastructure so your data never leaves your control.

## Aida, the AI engine

Aida is DocFlow's built-in AI engine for intelligent document processing. Aida:

- **Auto-classifies** every document by type (policies, contracts, assessments, certificates and more).
- **Extracts data** automatically, pulling key dates, names, amounts and reference numbers from uploaded documents.
- **Summarises** documents.
- **Answers questions** about your documents in plain English, finding answers across your entire library through conversational document chat.
- **Understands regulated language**, with industry intelligence across sectors such as the NHS, nuclear, construction and hospitality.

Aida can run with a fully on-premises option, so document intelligence is available even in air-gapped environments.

## Capabilities

- Secure document capture, storage and retrieval
- Full-text and metadata search
- Version control and document history
- Granular, role-based access control
- Full, tamper-evident audit trails
- Retention and secure disposal policies
- No-code workflow automation (approvals, reviews, routing with deadlines)
- AI classification, data extraction and natural-language document chat (Aida)
- Document analytics and compliance reporting

## Deployment options

DocFlow runs the same way across three deployment models, so the choice is yours and there is no lock-in:

- **Self-hosted / on-premise:** full control with zero data egress, suited to regulated, sensitive or air-gapped environments.
- **Cloud:** quick to deploy and low-maintenance.
- **Hybrid:** a blend of the two.

## Security and compliance

DocFlow is built for organisations that take data protection seriously:

- Documents can be individually encrypted, with optional AES-256 encryption applied per document.
- Granular access controls and full, tamper-evident audit trails.
- Retention and secure disposal policies that can be enforced automatically.
- Backed by Mastercopy's ISO 27001:2022 and ISO 9001:2015 certifications and Cyber Essentials.
- Supports GDPR and UK data-protection compliance, including the documented, evidenced processes expected under the Data (Use and Access) Act 2025.
- Self-hosted installs keep documents entirely within your own network.

## Sectors

DocFlow works across all sectors. The following are common examples of regulated, document-heavy environments where it is used, not a restrictive list:

- NHS and healthcare
- Construction
- Food manufacturing
- Hospitality
- Legal
- Accountancy

## Integrations

DocFlow integrates with Microsoft 365, SharePoint, email and common line-of-business systems, and offers an open API for custom connections, so it fits alongside the tools your team already uses.

## Pricing

DocFlow is priced per organisation, based on deployment (self-hosted, cloud or hybrid), the number of users and the modules required. There is no fixed list price; the best way to get an accurate figure is to book a short, no-obligation demo.

## Areas covered

DocFlow is delivered to organisations across the United Kingdom, including London, Birmingham, Manchester, Leeds, Bristol, Edinburgh, Glasgow, Newcastle, York, Durham, Darlington, Middlesbrough, Stockton, Hartlepool, Sunderland, Teesside, Plymouth and Inverness.

## Frequently asked questions

**What is DocFlow?**
A next-generation, AI-powered document management and business intelligence platform built by Mastercopy. It captures, classifies, secures, searches and automates documents, is powered by Aida, can be self-hosted with zero data egress, and is ISO 9001 and ISO 27001 certified.

**Is DocFlow self-hosted or cloud-based?**
Both. DocFlow runs fully self-hosted, in the cloud, or as a hybrid deployment, the same platform across all three, with zero data egress on self-hosted installs.

**Is DocFlow secure and compliant?**
Yes. It uses optional per-document AES-256 encryption, granular access controls and full audit trails, and is backed by Mastercopy's ISO 27001:2022 and ISO 9001:2015 certifications, supporting GDPR and UK data-protection compliance.

**What is Aida?**
Aida is DocFlow's built-in AI engine for intelligent document processing. It classifies, extracts data from, summarises and routes documents, and lets you ask questions of your documents in natural language.

**Who is behind DocFlow?**
DocFlow is made by Mastercopy, a UK company with 37+ years of document management and digitisation experience, based in Stockton-on-Tees and serving organisations across the UK.

**How much does DocFlow cost?**
DocFlow is priced per organisation, based on deployment, user numbers and modules. Book a short demo for a tailored, no-obligation quote.

**Does DocFlow integrate with Microsoft 365 and SharePoint?**
Yes. DocFlow integrates with Microsoft 365, SharePoint, email and common line-of-business systems, and offers an API for custom connections.

## Key pages

- Home: https://docflow.co.uk/
- Platform Features: https://docflow.co.uk/features/
- Aida AI: https://docflow.co.uk/ai-document-management-docflow-by-mastercopy/
- Workflow Automation: https://docflow.co.uk/workflow-automation/
- Document Analytics: https://docflow.co.uk/document-analytics/
- Integration: https://docflow.co.uk/docflow-integration/
- Customisation: https://docflow.co.uk/docflow-customisation/
- Compliance: https://docflow.co.uk/docflow-compliance/
- Document Digitisation: https://docflow.co.uk/document-digitisation/
- Compare DocFlow: https://docflow.co.uk/compare/
- Trust & Security: https://docflow.co.uk/trust/
- Sectors: https://docflow.co.uk/sectors/
- Areas We Cover: https://docflow.co.uk/areas-we-cover/
- Blog: https://docflow.co.uk/docflow-blog/
- Book a Demo: https://docflow.co.uk/book-a-demo/
- Contact: https://docflow.co.uk/contact-us/