Real People, Real Help

DocFlow Support

Every DocFlow customer gets dedicated support from real people who know the platform inside and out. Phone support, onboarding, training, migration assistance, and guaranteed SLAs come as standard.

Dedicated Support

Support That Puts You First

Unlike faceless cloud platforms where support means a chatbot and a week-long ticket queue, DocFlow support comes from the Mastercopy team in Thornaby, Stockton-on-Tees. When you call, a real person answers. When you need help, you get it the same day.

With over a decade of experience in document management, our support team understands your challenges because they have seen them hundreds of times before. From initial onboarding through to ongoing optimisation, we are with you every step of the way.

DocFlow support team ready to help

Phone Support

Pick up the phone and speak to a real person who knows DocFlow. Our UK-based support team is available during business hours to resolve issues, answer questions, and provide guidance. No chatbots, no offshore call centres, no ticket queues stretching into next week.

Onboarding & Training

Every new DocFlow deployment includes comprehensive onboarding for your team. We configure your platform, set up users and permissions, create your initial folder structure, and train your administrators and end users. On-site and remote training sessions are available.

Migration Assistance

Moving from another document management system or from file shares? Our migration team handles the entire process: mapping your existing folder structure, migrating documents with metadata intact, and verifying data integrity after transfer. We minimise disruption while maximising accuracy.

Guaranteed SLAs

Every DocFlow customer benefits from guaranteed service level agreements. Critical issues receive a response within 1 hour, high priority within 4 hours, and standard requests within 1 business day. Enterprise customers receive enhanced SLAs with dedicated account managers.

Ongoing Optimisation

Our support extends beyond fixing issues. We proactively review your DocFlow usage, suggest workflow improvements, and help you get more value from the platform. Quarterly reviews for Enterprise customers ensure your document management evolves with your business.

Documentation & Resources

Access comprehensive documentation, video tutorials, and best-practice guides directly within DocFlow. Our knowledge base covers every feature in detail, from basic document uploads to advanced workflow configuration and API integration.

We Are Here to Help

Experience the Difference Real Support Makes

Talk to the Mastercopy team today. Whether you are evaluating DocFlow or need help with an existing deployment, we are just a phone call away.

Book a Demo Call 01642 750404
FAQ

Frequently asked questions

What support does DocFlow include?

DocFlow includes ongoing support, onboarding and training, with help available by phone and email and remote or on-site assistance where needed.

Is support UK-based?

Yes. Mastercopy provides UK-based support backed by 37+ years of trusted service, a real team you can reach on 01642 750404.

How do I get help or training?

You can contact the Mastercopy team by phone or email, and we provide onboarding and training to get your organisation up and running with DocFlow.